Online Shop FAQ

Welcome to our Online Shop FAQ! Here, you’ll find answers to common questions about your shopping experience with us. If you have any additional inquiries, feel free to reach out to our customer support.

1. How can I track my order?

Once your order is shipped, you’ll receive an email with tracking information. Simply click the link in the email to view your delivery status. If you didn’t receive an email, please check your spam folder or contact our support team.

Alt Text: Example of order tracking email from our online shop

2. What is your return policy?

We want you to love your purchase! Our return policy allows returns within 30 days of delivery for a full refund. Items must be unused and in original packaging. Certain items (such as final sale or personalized items) may not be eligible for return. Please visit our Return Policy page for more details.

Alt Text: Graphic illustrating our return policy for the online shop

3. How long does shipping take?

Shipping times vary based on your location. Typically, orders are processed within 3-4 business days, and shipping within Pakistan usually takes an additional 3-7 business days. International orders may take longer. You can find more shipping details on our Shipping Information page.

Alt Text: Diagram showing the shipping process in our online shop

4. Can I change or cancel my order?

If you need to make changes or cancel your order, contact us as soon as possible. We process orders quickly, so once your order has been shipped, we’re unable to make changes.

5. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay. All payments are secure and encrypted for your safety.

6. How do I apply a discount code?

You can enter your discount code at checkout. Be sure to enter it exactly as it appears, and make sure it hasn’t expired. Discounts cannot be combined with other promotions unless specified.

7. How do I contact customer support?

You can reach our support team via email at gobuzztech1@gmail.com or through our Contact Us page. We’re available Monday to Friday, 9 am - 5 pm (your time zone), and we aim to respond within 24-48 hours.

8. Do you have a size guide?

Yes, each product page includes a size guide tailored to that specific item. We recommend checking the size guide before placing an order to ensure the best fit.

9. Are your products eco-friendly?

We prioritize sustainable practices and strive to offer eco-friendly products whenever possible. You can find more information on our sustainability practices on our About Us page.

10. Is my personal information secure?

Yes, we take your privacy seriously. Our store uses secure technology to encrypt all transactions and keep your data safe. For more information, please see our Privacy Policy.